For many veterans, the transition from active military service to civilian life comes with both opportunity and uncertainty. One of the most promising, yet often underutilized, pathways forward is higher education. But navigating admissions, understanding the GI Bill, and adjusting to campus culture can feel overwhelming. That’s why institutions that truly support veterans in higher education are so vital to successful reintegration.
In this episode of the VET S.O.S. Veteran Educational Resources Spotlight, we talk with Cory Shay from PennWest University, a U.S. Army veteran and long-time advocate for military-connected students. From his own experience to the systems he's built at PennWest, Cory offers invaluable insight into how schools can truly serve those who served.
A Personal Journey: From the Military to Higher Education
Cory ShayCory Shay’s path to a career in higher education was not linear—but it was deeply personal. As a chemical weapons specialist deployed during Operation Iraqi Freedom, Cory served as part of the invasion force and then returned home just six months later. His transition, he says, was smoother than most, largely because he had always kept his military service as a role, not an identity.“I never let the military fully define me,” Cory explains. “I always saw it as a job I was doing—not who I was.”
This distinction helped him move into civilian life without an identity crisis. But what really changed his direction was education. After working in hazardous materials (HAZMAT) through a federal contract, Cory decided to return to school to earn a master’s degree and teaching certification at Robert Morris University.
Ironically, it wasn’t until he was already halfway through the program that he learned he was eligible for Post-9/11 GI Bill benefits. A conversation with the school’s veteran services director completely altered his financial situation and, ultimately, his career trajectory.
“That’s when I realized—there are other veterans out there like me, who have no idea what they’re eligible for,” Cory says. “And I knew I wanted to be that resource for them.”
Veterans in Higher Education: Why They Need Specialized Support
Over the years, Cory has worked at several institutions before landing at PennWest University, where he now oversees military and veteran services across three campuses: California, Clarion, and Edinboro. He has made it his mission to ensure veterans in higher education get the support, information, and respect they deserve.
So why is specialized support for veterans so important?
Because even after decades of GI Bill programs, many veterans still don’t know how or when to use them. Cory regularly encounters National Guard members and active-duty personnel who have no idea that their tuition and fees could be fully covered—or how to access those benefits.
He explains: “Even after 10+ years of the Post-9/11 GI Bill, the information gap is still very real. That’s where we come in.”
How PennWest Supports Veterans in Higher Education
PennWest University stands out for its proactive approach to military-affiliated student support. With over 500 military-connected students currently enrolled—including veterans, active-duty, National Guard, Reserve, and family members—PennWest has designed its services to meet a broad range of needs.
1. Early and Personalized Communication
Every student who marks themselves as military-connected on their PennWest application automatically receives an informational email from Cory’s office. The message, personalized based on the student's service status, includes details about their likely benefits and contact information to follow up.
This proactive outreach is one of the simplest yet most effective ways to guide veterans in higher education from day one.
2. Veteran Resource Centers on All Campuses
Each PennWest campus includes a dedicated veteran space—a crucial feature that promotes both academic success and social connection. These centers offer:
Computer access and printing
Card readers and VA work-study student support
Free snacks and drinks
Quiet places to study or relax
Opportunities to connect with other military-affiliated students
By creating spaces designed specifically for veterans in higher education, PennWest helps reduce feelings of isolation and builds community on campus.
3. Pre-Enrollment Guidance
Veterans often contact Cory’s office before they even apply to the school. They’re looking for answers about their GI Bill eligibility, program approval, or military tuition assistance.
Even though a student can’t officially submit a GI Bill application until they choose a school, Cory and his team take the time to walk them through their options. This early-stage guidance is essential for making informed decisions about higher education after service.
4. Events that Connect and Celebrate
Throughout the academic year, PennWest hosts a variety of events designed to connect veterans and engage the larger campus community. These include:
Veterans Day celebrations with keynote speakers and community guests
Welcome events and meet-and-greets for new and returning military-connected students
Social events like pumpkin painting, game nights, and club fairs
“We don’t want to create an isolated experience,” Cory notes. “We want everyone—veterans and civilians—to feel part of a unified, supportive campus culture.”
Online Education Options and Military Tuition Discounts
Another way PennWest is leading the charge for veterans in higher education is through its flexible, affordable online programs. Recognizing that many students—especially active-duty military—may not be able to attend classes in person, PennWest offers fully online undergraduate and graduate programs with a military tuition discount.
The discount applies to all online students with active-duty status, helping them pursue degrees from anywhere in the world without taking on excessive debt. According to Cory, most of the military students at PennWest are now choosing the online route, making this benefit even more critical.
Advocacy Beyond the Campus
Cory’s influence doesn’t stop at PennWest. He also chairs the Pennsylvania State System of Higher Education Veterans Advisory Network, which has involved working with legislators, testifying in Harrisburg, and advocating for better policy at the state level.
He sees his role not just as an educator or administrator, but as a lifeline for veterans in higher education across Pennsylvania.
Final Thoughts: Building the Future for Veterans in Higher Education
As more service members transition out of the military, the need for strong support systems in higher education continues to grow. Schools like PennWest University—and leaders like Cory Shay—are setting the standard for what veteran-friendly institutions should look like.
Whether you’re a recently separated service member, a reservist looking to level up, or a military spouse exploring degree options, the message is clear: You’re not alone. Resources are available. And the right school can make all the difference.
